Refund & Cancellation Policy

Last updated: 1 May 2026

The Short Version

  • ✓7-day money-back guarantee on your first payment — no questions asked.
  • ✓Cancel anytime — no lock-in contracts, no cancellation fees.
  • ✓Keep access until the end of your paid billing period.
  • ✓30-day grace period after cancellation to export your data.

7-Day Money-Back Guarantee

We want you to be 100% confident in Admin Substitute. If you're not happy with the Service within the first 7 days of your initial subscription purchase, contact us and we'll issue a full refund — no questions asked.

To request a refund within the 7-day period, email [email protected] with your account email and we'll process it within 5 business days.

After 7 Days

After the 7-day money-back period:

  • No refunds are issued for partial billing periods or unused time remaining in your subscription.
  • No refunds for plan downgrades — the difference is not refunded, but the lower rate applies from the next billing cycle.
  • Annual subscriptions are non-refundable after 7 days from purchase.

This does not affect your rights under the Australian Consumer Law. If the Service has a major failure that cannot be remedied, you may be entitled to a refund regardless of this policy.

How to Cancel

You can cancel your subscription at any time:

  • Self-service: Go to Settings → Billing in your dashboard and click “Manage Subscription” to cancel via the Stripe billing portal.
  • Email us: Send a cancellation request to [email protected] and we'll process it within 1 business day.

What Happens After Cancellation

  • Immediate: Your subscription is marked as “cancelled” but you retain full access until the end of your current billing period.
  • End of billing period: Your account is downgraded. You can still log in to view and export your data.
  • 30-day grace period: After your subscription ends, your data is preserved for 30 days. During this time, you can resubscribe to restore full access or export your data.
  • After 30 days: Your account and associated data may be permanently deleted.

Failed Payments

  • If a recurring payment fails, we'll notify you and Stripe will retry automatically.
  • You'll have a 7-day grace period to update your payment method before your account is affected.
  • If payment is not resolved within the grace period, your subscription will be suspended until payment is made.

Plan Changes

  • Upgrades: Take effect immediately. You'll be charged a prorated amount for the remainder of the current billing cycle.
  • Downgrades: Take effect at the start of your next billing cycle. You keep access to higher-tier features until then.

Disputes

If you believe you've been incorrectly charged, contact us at [email protected] before initiating a chargeback with your bank. We're happy to resolve any billing issues directly and promptly.

Contact

For any billing or refund enquiries: